Improved
A heads-up when your card fails, and a week to fix it
If an Explorer payment fails, the dashboard now tells you right away, shows the date Explorer would pause, and takes you straight to updating your card.
Cards expire, banks say no, and it usually happens on a busy day. A failed payment should never be how you find out Explorer stopped.
- Explorer keeps working for 7 days after a failed payment while your card is retried.
- Every dashboard page shows a notice with the date Explorer would pause and an Update card button.
- If the date passes, the notice says Explorer is paused because of the card, not that your subscription ended, and it comes back as soon as the payment goes through.
- Billing now offers Update payment method instead of a second checkout. The full rules are in the FAQ.
Your trips and credits are never touched: a paused Explorer falls back to the Free plan until the payment succeeds.